Shipping and Returns
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
USPS, FedEx, UPS, Third Party Carriers
About Estimated Arrival Dates
Estimated arrival dates are for domestic orders placed today. We've adjusted these estimates to account for holidays and weekends.
Estimated arrival dates don't apply to:
- Deliveries to Alaska, Hawaii, PO boxes and rural areas
- Deliveries made to U.S. territories, APO, FPO and international addresses
- Items that must be sent by ground shipping: hazardous, flammable and oversize items as noted in the product information
- Items shipped common carrier freight, Including FedEx, UPS and USPS.
- Items that are out of stock at the time of ordering
- Items that are ordered online for REI Store Pickup
- Some items require a signature for delivery.
- For shipping-related questions, please contact us directly at 707-397-7171
Packages Do Not Ship from Our Distribution Center on the Following Holidays:
- New Year's Day
- 4th of July
- Martin Luther King Jr. Day
- Labor Day
- President's Day
- Thanksgiving and the day after Thanksgiving
- Memorial Day
Gift Card and E-Gift Card Shipping
There are two shipping options for gift cards: Standard Shipping and Express Shipping.
- Standard Shipping is approximately 3–7 business days via USPS mail.
- Express Shipping is approximately 2 business days via UPS.
- The Outdoor Store e-gift cards are emailed directly to your recipients and usually arrive within a few hours after ordering.
- We do not ship gift cards or e-cards internationally
- *FREE in store pickup
In-store pickup dates vary based on product availability. Specific dates are viewable on the product page when you choose “Pick up in store” and/or in the cart when you select and add the item to your cart.
Our products are eligible for a return or exchange within 30 days of purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot offer a refund or exchange for any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Gift cards are not returnable.
To process a return or exchange, email us at [email protected] and include your order number, what you are returning/exchanging and why. We will answer within 24 hours.
You will be responsible for paying for your own shipping costs for returning your item. Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.